Humanity is constantly searching for efficiency improvements to reduce its effort. And the era of robotics is moving from the mere automation of specific tasks to hyper-automation .

On their path to improvement, organizations and companies grow and evolve, solving the priorities that add the most value, but leaving small "fringes" along the way, which one by one are not very important but when we accumulate them they imply significant burdens. of work. If through automation we are reducing these workloads, identifying and resolving these sources of inefficiency, through hyperautomation we will be able to attend to functional silos and improve and make complete business processes more efficient.

What can a robot do from an RPA platform?

Currently, computing and engineering have provided technologies and mechanisms that have reduced the workload and improved productivity. One of the latest technologies that are being incorporated into companies to lighten the weight of tedious activities, which add little value and are sometimes a source of frustration for people, is RPA technology . This technology allows access to applications that we make from our console automatically:

Move files between folders.
Read and write to databases.
Read and write emails.
Extract documents from certain points or sources and interpret them.
Perform calculations.
Apply business rules.

This technology is saving time for workers at all levels, even at managerial levels. It has been measured in the US that managers on average spend about two working days doing administrative tasks. But what these technologies are not providing is complex decision making.

Hyperautomation: the evolution of process automation

Hyperautomation is the combination of automation technologies with artificial intelligence engines. This component acts as a director element that ensures the effective integration of the different bots, or applications, allowing the system to make decisions in end-to-end business processes autonomously. Hyperautomation seeks to respond to what we call functional silos, processes that we have not been able to automate because they incorporate complex tasks that require high-value decision-making. How do we approach a hyperautomation project?

According to Gartner, the way to ensure the success of incorporating hyperautomation in our companies is to use three levers:

A strategy and a roadmap, to evaluate the cost benefit of the different automation options, including the impacts on the value proposition and on the cultural changes that the new processes entail.

DigitalOps, process framework that allows access to a toolkit that brings together the set of tools provided by automation technologies ( BPM , PRM, CRM, RPA, process mining or blockchain , etc.) together with process monitoring and orchestration tools .

Artificial intelligence engine that allows us to interpret information and automate decision-making that is initially complex.

What benefits does a hyperautomation platform bring?

From these three levers, at OnClick, we have developed the platform that facilitates the implementation of automation projects in end-to-end processes . The platform provides access to a comprehensive toolkit along with monitoring tools, orchestration and artificial intelligence engines. In addition, it allows to combine processes with human intervention with others fully automated with robots.

The platform includes a process viewer that facilitates the search for instances for their control (verify their status, stop them, relaunch them, etc.) and allows the dedicated resources and operation times of each phase of the processes involved to be measured, in such a way that helps us measure the profitability of any automation initiative.

So we can measure the benefits of this platform. In a recent webinar we have shown the use case when hiring a new worker and how it impacts the IT and HR areas. The hyperautomation of the complete employee onboarding saves 85% of the time of the teams involved.

Together with the direct saving of resources, the time of incorporation of the new worker to his position is drastically reduced. The modular architecture of the platform also allows the automation solutions to evolve quickly to adapt the company to the rapid changes that the market demands.

The combination of automation, monitoring and artificial intelligence technologies will allow us to generate efficiencies in increasingly complex processes. In addition, it allows us to measure the resources and savings that are involved and gives us the weapons that will allow us to evolve the set of solutions of our organization to ensure at all times the maximum efficiency that technology can allow us. In short, we will gain efficiency, we will provide our organization with greater competitive advantages and we will increase the motivation of our teams.